3023 Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

When you register for a 3023 account, we collect personal information you provide directly, including your full name, date of birth, email address, mobile number, and residential address within the Philippines. We require this information to verify your identity, confirm your eligibility to participate in our sports events and casino-style entertainment services, and comply with applicable Philippine regulations. During account use, we also collect transaction records, deposit and withdrawal history, game activity logs, and communication records between you and our support team. If you access the platform via a mobile browser or app, we may collect your device type, operating system version, browser type, and IP address to ensure a stable and secure connection.

We only collect the minimum information necessary to deliver the services you have requested and to meet our regulatory obligations. You are not required to provide optional information such as profile preferences, but doing so may help us personalise your experience on the platform. All information you provide must be accurate and up to date — you are responsible for notifying 3023 of any changes to your personal details by contacting our support team.

3023 uses the personal information we collect to create and manage your account, process deposits and withdrawals in Philippine pesos, deliver access to sports events, casino-style games, and voucher offers, and respond to your support enquiries. We also use your data to carry out identity verification and fraud prevention checks as required under Philippine law, and to send you important service notifications such as transaction confirmations, account security alerts, and policy updates. Where you have opted in, we may also use your contact details to inform you about relevant platform offers and new features — you can withdraw this consent at any time by contacting 3023 support.

We process your personal data on the basis of contractual necessity (to provide the services you have registered for), legal obligation (to meet our compliance duties), and legitimate interest (to improve platform security and prevent fraud). We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have questions about any specific processing activity, you are welcome to raise them with our support team or visit the FAQ page.

3023 does not sell your personal information to third parties. We may share your data with carefully selected service providers who assist us in operating the platform, including payment processors, identity verification services, and technology infrastructure partners — all of whom are contractually required to handle your data securely and only for the purposes we specify. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of 3023 or other members.

In the event that 3023 undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction; we will notify you of any such transfer and your rights in relation to it. Outside of these limited circumstances, your personal information remains within the 3023 platform and is not shared with unaffiliated third parties for their own marketing or commercial purposes. All third-party partners engaged by 3023 are required to maintain data protection standards consistent with Philippine data privacy law.

3023 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include encrypted data transmission, access controls that restrict who within our organisation can view your personal information, regular security reviews, and monitoring systems to detect and respond to potential threats. Your account password is stored in a hashed format and is never accessible in plain text by any member of the 3023 team.

While we take robust steps to protect your information, no online platform can guarantee absolute security, and you also have a role to play — keep your login credentials confidential, use a strong and unique password, and contact 3023 support immediately if you suspect your account has been compromised. If you receive any communication claiming to be from 3023 that asks for your full password or payment details outside of the normal platform interface, treat it as suspicious and do not respond. We take any reported security concern seriously and will investigate promptly.

3023 uses cookies and similar technologies to support the operation of the platform, remember your session when you are logged in, and understand how members navigate the site so we can improve the overall experience. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as account login, transaction processing, and game access. We do not use third-party advertising cookies or share cookie data with external ad networks.

You can manage cookie preferences through your browser settings, where you have the option to block or delete non-essential cookies at any time. Please be aware that disabling certain cookies may affect the functionality of some parts of the 3023 platform. For further detail on what cookies we use and their purpose, please contact our support team or consult the FAQ page. We review our cookie usage regularly to ensure it remains proportionate and aligned with our privacy commitments to Filipino members.

As a registered member of 3023 based in the Philippines, you have rights in relation to the personal data we hold about you. You have the right to request access to the personal information we hold, to ask us to correct any inaccurate data, and to request deletion of your data in certain circumstances — for example, if you close your account and we have no outstanding legal obligation to retain your records. You also have the right to object to certain types of processing and to request that we restrict how we use your data while a complaint is being investigated.

To exercise any of these rights, please contact the 3023 support team directly with your request. We will respond within a reasonable timeframe and will only ask for additional verification if necessary to confirm your identity before actioning the request. If you believe we have handled your personal data incorrectly, you also have the right to raise a complaint with the relevant Philippine data protection authority. 3023 is committed to resolving any privacy concerns fairly and transparently, and we encourage you to contact us first so we can address your concern directly.

3023 retains your personal data for as long as your account remains active and for a reasonable period thereafter to meet legal, regulatory, and business requirements. Transaction records, account activity logs, and identity verification documents may be retained for a period required under Philippine anti-money laundering regulations and gaming compliance rules, even after your account is closed. Where we no longer have a legitimate basis to retain specific data, we securely delete or anonymise it in accordance with our internal data retention schedule.

If you request deletion of your account and personal data, we will process your request within a reasonable timeframe and confirm when the deletion has been completed, subject to any mandatory retention obligations that apply. You may contact our support team to find out how long specific categories of your data are retained, or to initiate a deletion request. We review our data retention practices periodically to ensure they remain proportionate and compliant with applicable Philippine law.

If you have any questions, concerns, or requests relating to this Privacy Policy or how 3023 handles your personal data, you are welcome to contact our support team. We aim to respond to all privacy-related enquiries promptly and transparently, and we take every member's concern seriously. You can also find answers to common questions about data handling and account security on the FAQ page.

For general privacy enquiries, you may reach us at: [email protected]. Please include your registered account email address and a clear description of your concern so we can assist you efficiently. If your query relates to a specific transaction or account action, including the relevant date and reference number will help us resolve your concern more quickly. 3023 is dedicated to maintaining the trust of every Filipino member, and your privacy is a core part of how we operate.